Do you have a booking cut-off time?
Bookings made by 12:00pm weekdays can be picked up by the majority of our carriers on the same date for cities and major regional centres.
Do you charge by deadweight or cubic volume?
We charge by whichever is the greater for that particular consignment. Our price quoted to you will include any cubic charging if necessary.
Can I use your services if I am the receiver of freight?
Courier Direct prefers senders to make bookings to streamline the entire bookings process. If you are the receiver, you can still make the booking but it is your responsibility to ensure the following:
* You must forward the PDF consignment-label (you will receive a copy via email shortly after booking) to the sender of the goods so they can print the label and stick it to the goods ready for pickup. The driver will refuse to pickup the goods otherwise.
* You must inform the sender of the pickup date and time window nominated by you in the booking.
Can you deliver to Post Office boxes?
Are your prices inclusive of VAT, Fuel/Security Levies and credit card surcharges?
Yes. Unless stated otherwise.
How do I pay for your services?
Payment Can be done via (Visa,MasterCard, Snapscan or EFT. (Use your waybill number as a reference) (Proof of payments are to be sent to firstname.lastname@example.org )
What happens if no-one is at my specified point of pick-up when you come to pick-up the goods?
You must ensure someone is available to consign the goods on the nominated day and time of pick-up from the pickup address We will charge you an additional R99 ” Futile Booking Fee” if we cannot collect the goods at the specified time and location.
If this is a concern, you may consider taking the goods to your place of work and we can pickup from there. If you choose this option, ensure you nominate the correct address and time window when booking on our site.
Do you insure my goods whilst in transit?
Courier Direct does not have an insurable interest in our customer’s goods; therefore we do not provide insurance cover during transit.
Do you offer a pick-up and delivery service?
Yes. The service is “Door to Door”. Our competitive quote means you don’t have to leave your premises to drop off the goods at a bus depot or post office; saving you down-time from work or your family life.
How do you compare in price with other transport providers?
We are very competitive with all the major carriers. Plus you will never be charged Account fees or have Minimum monthly trade requirements to meet as a Casual Customer.
Do you organise packaging or despatch of goods?
We do not package goods. Product sent via Smart Send must be packaged correctly by the sender and each item correctly addressed, with our consignment-label/s (provided via email upon booking) firmly stuck to the goods ready for the pickup driver to collect.
Pick Up drivers may refuse incorrectly packaged or addressed goods (if this occurs, we will charge an additional “R99 (Futile Booking Fee”).
Do you carry items over 1 metre in length?
Yes. We can carry items up to a maximum of 4 metres in length.
Transportation of my goods?
Courier Direct has relationships with a number of respected ‘proven’ freight/courier companies in South Africa. Our site will provide various transport options and you can then decide on your preferred delivery method (e.g. Economy,Next Day,Overnite Express etc).
Do I have to package my goods for transport?
The majority of goods must be packaged into a carton or crate for transportation. Goods on skids/pallets must still be packaged into a carton or crate and strapped to a skid or pallet (pallets will not be exchanged). Failure to package your goods as required will result in drivers/depot staff refusing your consignment and a “Futile Booking Fee” of R99 will be charged to you.
What goods won’t you transport?
We will definitely not carry the following:
- Furniture, bedding
- Unpackaged goods
- Used ‘White goods’ (washing machines, dryers, refrigerators, etc). We will accept these items if they are new and packaged in their original packaging and box.
- Foodstuffs (requiring refrigeration or unpacked/unsealed)
- Liquids (unless they are sealed, please query us first)
- Dangerous Goods (of any class) – e.g. flammable, aerosol cans, hazardous, toxic
- Engines/gearboxes/etc, with oil or fuel still inside
- Pets, livestock
- Goods that cannot be packaged into a sturdy box or crate
- Items over 4 metres in length
- Items over 1 tonne in deadweight
- Jewellery, coins, valuable documents
- Ceramic/bathroom vanities/toilet suites
- Glass items/mirrors
Do I get compensation if my parcel is being delayed?
Unfortunately not. Due to the nature of the environment we live in, we cannot be held responsible for load shedding, traffic jams, traffic lights not working and unpredictable weather conditions. However if the delay is considered serious (2-3 days or above after estimated delivery date) and it is the courier’s fault, then we will negotiate for a discounted rate on your behalf.
How do I cancel an order?
Please contact our support centre to cancel an order. Please note you only be refunded 50% of the order if not already collected. If collected, the full fee will apply.
Can I arrange a time for delivery?
Unfortunately not. All our couriers have designated suburb drivers, so they will invariably be close to you when you place your order.
What happens if my item is not delivered?
Most parcels are delivered between 09h00 and 18h00. It is impossible to check with couriers while en-route so we cannot offer an exact ETA on the delivery day.